A complex task.Works on underground fiber optic cables.An act of vandalism that occurred at 9:30 p.m. on Wednesday left half of Telecom's cable television and internet customers in Rosario without service until late last night.The social networks were populated with complaints from the victims, while a considerable number of claims were received at the Municipal Consumer Protection Office.Last May, the company itself admitted that Rosario is the epicenter of copper cable theft in Argentina.When the match between Boca and Rosario Central began in La Bombonera, users of Flow (Telecom) began to have problems with the service.Yesterday, the firm reported that as a result of acts of vandalism of which it was a victim, some Rosario customers "could be affected by inconveniences in the provision of internet service and cable television", from the cut in a primary link that carries both services.From the provider company they guaranteed that the technical staff "is working to normalize the service as soon as possible" to the affected users, while apologizing for the inconvenience caused.It was an act of vandalism and not a direct robbery, but the effects were just as adverse.It is not the first time that the company, as well as Litoral Gas and Aguas Santafesinas, have experienced problems in their facilities due to the theft of elements that are later resold on the illegal market.After a survey carried out yesterday by La Capital with referents of the firm, it was reported that the impact was almost half of all the lines in the city.It was an affectation to four fiber optic trunks that were in underground chambers.This caused the output of a distribution hub (node) that feeds the center and south of Rosario.Late in the afternoon, spokesmen indicated that the provision to customers was being partially restored, as the damaged fibers were being welded.There were 4 of 288 fiber hairs in the underground chamber.Handcrafted and complicated work was carried out;and the technicians estimated the total restoration of the service would arrive towards the end of the day yesterday.The absence of internet and cable TV ignited social networks.Complaints and claims that went viral, while the Consumer Defense Office also heard complaints about the inconvenience.This was stated yesterday to La Capital by the head of the agency, Antonio Salinas.“We have received dozens of complaints from users from different parts of the city, especially from the south, center and north, due to the drop in fixed telephony, internet and television services provided by the Flow personal company.These claims have been registered since last night and in large areas of the city, and are also added to the areas affected for some time due to lack of service due to cable thefts from the same company”, he pointed out.Regarding the steps to be followed by those affected, the official recommended that users make the corresponding claim before the company by telephone, online or in person, request a management number and demand the bonus of the days without service and the accreditation of mobile data in case the lack of internet harms work activities or activities related to the study.In case of problems, Rosario can contact the Office through social networks, by email to telecomunicaciones@concejorosario.gov.ar, or in person at Córdoba 852.Last May, Telecom participated in a public hearing in the Santa Fe Chamber of Deputies to denounce that 150,000 kilos of stolen copper had been accounted for throughout the province, and then released a lapidary phrase: “Rosario is the epicenter of theft of copper cable in Argentina, has the worst indicator”.At the time, Alejandro Saavedra, spokesman for the firm, had told legislators that the repetition of facts "makes our clients unable to perceive the economic and technical effort that the company makes to replenish the service."The manager recalled that they had asked prosecutors and officials for a comprehensive approach, understanding that all the actors involved must form a work team because this problem not only affects the telephone and internet companies, but also the providers of gas supplies and drinking water.“We understand that there is a very complex security situation in the region and the province, but we believe that we all have to be part of this work table, to make available the information that each one has, to generate a public policy that tends to discourage this activity”, Saavedra had predicted.Wednesday, September 14, 2022Inside the vehicle they find sheaths served in various calibers.This is the second crime in 12 hours recorded in the city of Rosario.